Di Shan Technology, with resilience as its shield and innovation as its sword, escorts the infinite possibilities of the digital age!
Overview
Amid the global sweep of the digital economy and the accelerating pace of technological iteration, technology enterprises are confronting unprecedented operational challenges. Escalating stealthiness and destructiveness of cyberattacks, sudden hardware failures in data centers, cascading effects of supply chain fluctuations, technological gaps caused by the loss of core talents, and even force majeure events such as natural disasters can all trigger business disruptions, inflicting immeasurable damage to corporate reputation, customer trust, and long-term development. As a technology enterprise driven by technological innovation and committed to excellence in service, Dishan Technology deeply recognizes that in an uncertain business environment, business continuity is not only the bottom line for corporate survival but also the cornerstone of high-quality development. Adhering to the philosophy of "preparing for a rainy day and preventing problems before they arise", the company regards Business Continuity Management (BCM) as a core strategic task. Through the establishment of a systematic, intelligent, and company-wide system, it has built a resilient defense line against risks and challenges, maintaining a steady course amid the wave of transformation.
Dishan Technology has deeply integrated business continuity management into its overall strategic framework, laying a solid foundation at the governance level. The company has established a Business Continuity Management Committee chaired personally by the CEO, bringing together core cross-departmental forces from IT, operations, legal affairs, risk control, human resources, etc., to form a governance structure featuring "top-level leadership, inter-departmental collaboration, and full staff participation". The committee holds regular strategic seminars to ensure that BCM goals are closely aligned with the company's long-term development plan, and has identified three unshakable core objectives: "ensuring the uninterrupted operation of core businesses, safeguarding the security of data assets, and maintaining consistent customer experience". In terms of management system construction, the company strictly complies with the internationally authoritative standard ISO 22301 and, combined with domestic industry regulatory requirements, has tailored a Business Continuity Management System (BCMS). With the PDCA cycle as its core, the system ensures continuous iteration and upgrading of management processes through the closed-loop management of "Plan-Do-Check-Act". Meanwhile, the company has established a full-lifecycle system of regulatory documents, including the *Business Continuity Management Policy*, *Risk Assessment Methodology*, and *Emergency Response Plan Operation Manual*, providing clear guidelines for all practices. Senior management leads by example, incorporating BCM into the annual business plan and performance appraisal system, and promotes the effective implementation of management requirements through resource allocation tilt and accountability mechanisms.
1. Microscopic Process Mapping for Precise Identification of Critical Business Units
The company has set up a professional team to conduct a comprehensive and detailed review of R&D, production, delivery, operations, and other links, accurately identifying dozens of critical business units including core R&D systems, customer service platforms, data middle offices, and order processing systems. Combining quantitative analysis such as financial loss measurement and customer churn rate prediction with qualitative analysis such as strategic impact assessment and compliance risk evaluation, the company has set scientifically reasonable Maximum Tolerable Period of Disruption (MTPD), Recovery Time Objective (RTO), and Recovery Point Objective (RPO) for each business. For example, for the customer transaction system, the company requires RTO ≤ 30 minutes and RPO = 0, providing a clear benchmark for resource investment and solution design.
2. Multi-Dimensional Risk Assessment and Dynamic Early Warning to Build a "Radar-like" Prevention and Control System
Dishan Technology has constructed a full-scenario risk database covering natural disasters, cyberattacks, system failures, human operational errors, supply chain disruptions, third-party service failures, etc., containing hundreds of risk items, and adopted a dynamic four-color risk rating mechanism (red, orange, yellow, blue). The company has invested heavily in deploying an intelligent monitoring platform, integrating thousands of sensors and AI algorithms to conduct 24/7 real-time monitoring of key indicators such as data center temperature, network traffic, and system load. Once the threshold is triggered, the system will automatically send early warnings to the emergency response team through multiple channels including SMS, email, and voice calls, and simultaneously generate preliminary disposal recommendations, achieving "early detection, early assessment, and early disposal" of risks.
3. Hierarchical Protection and Three-Dimensional Disaster Recovery to Forge an "Impenetrable Fortress"
In accordance with different business characteristics, the company implements differentiated protection and recovery strategies:
- Core systems adopt a "Three-Site Five-Center" architecture of "active-active data centers + remote disaster recovery", equipped with millisecond-level data synchronization technology to ensure RTO ≤ 2 hours and RPO ≤ 15 minutes; critical applications are deployed with an intelligent switching engine, which can automatically trigger the standby system to take over within 10 seconds when a fault is detected in the primary system.
- Important data complies with the "3-2-1" golden backup rule: at least 3 copies stored in 2 types of media including local disk arrays, cloud object storage, and remote tape libraries, ensuring 99.999% data recoverability.
- In the supply chain link, an "N+1" standby supplier mechanism has been established, and business continuity commitment agreements have been signed with major suppliers to form a risk-sharing system.
4. Refined Business Continuity Plans (BCP) to Construct an "Operational Blueprint"
It took the company half a year to compile a comprehensive BCP document covering all fields such as technical recovery, personnel deployment, resource coordination, media relations, and legal compliance, including dozens of special plans and hundreds of operational steps. The plan specifies in detail the entire process from incident discovery, hierarchical response, command and dispatch to recovery verification, and clarifies the "role cards" of each position in emergency situations: for example, the technical team is responsible for system repair, the customer service department undertakes customer reassurance and information notification, and the legal team handles potential legal disputes. The plan also specially incorporates a "golden 72-hour" action plan to ensure that the situation is controlled in the shortest possible time.
5. Practical Drills and Continuous Improvement to Forge "Combat-Ready" Emergency Response Capabilities
Adhering to the principle of "drills as actual combat", Dishan Technology conducts no less than two comprehensive full-scenario, cross-regional drills every year, covering high-difficulty subjects such as extreme natural disaster simulation, ransomware attack and defense confrontation, and large-scale DDoS attack response. The drills adopt a "red-blue team confrontation" mechanism, with external experts acting as attackers and internal teams responding in real time. After the drills, the company organizes cross-departmental review meetings to form an evaluation report from the dimensions of plan effectiveness, process smoothness, and technical support capabilities, and implements improvement measures item by item. For example, in one drill, it was found that there was a delay in cross-departmental communication, and the company immediately upgraded the emergency communication platform to achieve second-level response based on a 5G private network.
6. Audit Supervision and System Optimization to Ensure Long-Term Operation
The company has set up a dedicated internal audit team to conduct two comprehensive audits of the BCMS every year, focusing on the implementation of systems, the effectiveness of plans, and resource guarantee capabilities. Meanwhile, it actively introduces authoritative third-party institutions for independent evaluation. These institutions conduct a comprehensive review of the company's BCMS in accordance with predetermined evaluation standards, including international business continuity management standards (such as ISO 22301). The evaluation process covers document review, on-site inspection, and employee interviews, and finally forms a detailed evaluation report. The company formulates specific improvement plans based on the evaluation opinions. For example, in the latest external audit, in response to the problem of "insufficient assessment of suppliers' business continuity management capabilities", the company added a supplier BCP review link and incorporated this indicator into the annual cooperation assessment, thereby ensuring the continuous optimization and effectiveness improvement of the system.
As a technology-driven enterprise, Dishan Technology gives full play to its technological advantages to promote the upgrading of BCM towards intelligence, automation, and platformization:
- AI-empowered Risk Prediction: A machine learning-based risk early warning model has been built to identify potential failures and attack behaviors in advance by analyzing historical data and real-time monitoring information. For example, for server failures, the system can issue early warnings 3-5 days in advance with an accuracy rate of over 90%.
- Automated Operation and Maintenance and Recovery: An intelligent operation and maintenance platform has been developed to realize automatic fault location, root cause analysis, patch distribution, and system self-healing. In a recent database failure, the platform completed fault isolation and recovery in only 8 minutes, far lower than the preset RTO target.
- Emergency Command Platform: A digital command center integrating real-time monitoring, situation awareness, resource scheduling, and collaborative communication has been built. The platform integrates functions such as Geographic Information System (GIS), video conferencing, and electronic sand table, which can display the incident impact scope, resource distribution, and disposal progress in real time, providing a "God's-eye view" for decision-making.
- Blockchain Traceability Technology: Blockchain technology has been introduced in the data recovery link to ensure the integrity and immutability of backup data and avoid data contamination during the recovery process.
Dishan Technology is well aware that business continuity management is not only a contest of technology and management systems but also a competition of organizational resilience. The company is committed to internalizing continuity awareness into the corporate cultural gene:
- Full Coverage of Training System: A training mechanism of "compulsory induction training + regular rotation training" has been established. All employees must complete basic BCM training in the first week of employment and participate in no less than 8 hours of advanced courses every year. The training content covers emergency plan interpretation, escape drills, system operation, etc., adopting immersive teaching methods such as VR simulation and sand table deduction.
- Practical Tool Manuals: Pocket-sized *Personal Emergency Action Guides* have been compiled for employees, concisely listing the disposal steps and contact information for various emergencies. Meanwhile, a mobile emergency app has been developed, integrating functions such as alert reception, task assignment, and status reporting.
- Cultural Atmosphere Immersion: The concept of continuity management is continuously disseminated through internal bulletin boards, online knowledge bases, quarterly safety conferences, etc. The company also sets up the annual "Resilience Star" award to commend teams and individuals who have performed outstandingly in drills or real incidents, creating a cultural atmosphere where "everyone is a guardian".
- Family Participation Program: An innovative "family emergency contact person" system has been launched, establishing a family emergency file for each key position employee, and regularly organizing family members to participate in emergency knowledge lectures to build a "family-enterprise" dual guarantee network.
In highly regulated and sensitive fields such as finance, government affairs, healthcare, and energy, business continuity capability has become a core consideration for customers when choosing partners. Relying on its leading BCMS, Dishan Technology has not only successfully obtained international certifications such as ISO 22301 and ISO 27001 but also demonstrated excellent resilience guarantee capabilities in multiple projects. For instance, the company tailored a "global BCP collaboration solution", integrating resources and compliance requirements from multiple regions to ensure the stable operation of its business in cross-border scenarios. These successful practices have not only consolidated customer relationships but also made "high availability, high reliability, and high transparency" a brand label of Dishan Technology, building an irreplicable differentiated advantage in the fierce market competition.
Standing at the starting point of the new era of digital civilization, Dishan Technology will continue to take innovation as the engine to push business continuity management to a higher dimension:
- ESG Strategy Integration: Deeply integrate BCM with Environmental, Social, and Governance (ESG) strategies, explore the construction of green data centers and low-carbon disaster recovery solutions, and build a resilience benchmark for sustainable development.
- Ecosystem Collaborative Resilience: Establish a "resilience alliance" with upstream and downstream partners in the industrial chain, share risk intelligence, conduct collaborative emergency drills, and carry out joint technological research to build an industrial resilience network combining "points, lines, and surfaces".
- Forward-Looking Risk Layout: Set up special research groups for emerging threats such as quantum computing, AI model hijacking, and geopolitical risks, and reserve technical solutions and response strategies in advance.
- Intelligent Upgrading: Continuously increase the application of cutting-edge technologies such as AI, edge computing, and the metaverse in continuity management, and explore the construction of a "digital twin emergency drill system" and an "AI-driven autonomous recovery system".
Business continuity management is not an "expedient measure" to cope with crises, but a "strategic gene" deeply embedded in Dishan Technology's blood. In the wave of digital transformation, we deeply recognize that true resilience requires not only forward-looking top-level design and systematic management practices but also empowerment through technological innovation and infiltration of cultural genes. Facing a future full of challenges, Dishan Technology will continue to improve its business continuity system with an "unremitting" attitude, guard every trust with the power of technology, and light up the path forward with the light of resilience. We plan to further optimize management processes and improve emergency response efficiency by introducing advanced artificial intelligence technologies within the next five years, while strengthening international cooperation and expanding the global market. We firmly believe that only by forging resilience into the core competitiveness of the enterprise can we always stand at the forefront of the times and create a more brilliant future with a steady posture.
Business continuity management is not an "expedient measure" to cope with crises, but a "strategic gene" deeply embedded in Dishan Technology's blood. In the wave of digital transformation, we deeply recognize that true resilience requires not only forward-looking top-level design and systematic management practices but also empowerment through technological innovation and infiltration of cultural genes. Facing a future full of challenges, Dishan Technology will continue to improve its business continuity system with an "unremitting" attitude, guard every trust with the power of technology, and light up the path forward with the light of resilience. We plan to further optimize management processes and improve emergency response efficiency by introducing advanced artificial intelligence technologies within the next five years, while strengthening international cooperation and expanding the global market. We firmly believe that only by forging resilience into the core competitiveness of the enterprise can we always stand at the forefront of the times and create a more brilliant future with a steady posture.